Safeguarding Statement
How we keep children safe, our vetting and training, and who to contact — including the Local Authority Designated Officer, if your concern is about us.
Version October 2025
Our Policies, in Full
Every policy we work to, free to read or download — no email address, no account, no form. Each one is the signed version we give families when they start. Where a policy has a plain-English page on this site, it is linked alongside.
Keeping Your Child Safe
Attendance & Collection Policy
Arrival and collection, the password system for anyone we have not met, and exactly what we do if a child is not collected or does not arrive.
Version October 2025
Health & Safety Policy
Fire safety, first aid, allergies and medication, and how we assess the room, an online session and a visit to a home.
Version October 2025
How We Run
Behaviour & Anti-Bullying Policy
What we expect from pupils and from ourselves, the stepped approach we take when behaviour slips, and how we handle bullying.
Version October 2025
Complaints Policy
How to raise a concern, what we do with it, and how long each stage takes — including escalation beyond us.
Version October 2025
Privacy (GDPR) Policy
What personal data we hold about you and your child, why, who else sees it, how long we keep it and your rights over it.
Version October 2025
Money and Commitment
Fees & Payment Policy
The full fee structure, invoicing and payment terms, cancellation and notice periods, and how refunds work.
Version October 2025
Quick Reference Guide
Everything above condensed into a few pages — fees, attendance, safeguarding contacts, health and safety, and complaints. The one to read first.
Version October 2025
Something You Cannot Find?
If there is a document you would like to see that is not here — our insurance, a risk assessment, or anything else — just ask. We would rather send it than have you wonder.